Privacy policy

Refund Policy

We want you and your pet to be happy with your WEPET order. If something isn't right, we'll make it right.

30-DAY MONEY-BACK GUARANTEE

If your order isn't right for your pet for any reason, email us within 30 days of delivery and we'll refund your order in full.

You do not need to ship the product back. Return postage would cost more than the product itself, so please keep it, give it to a friend with a pet, or donate it to a local shelter.

HOW TO REQUEST A REFUND

Email us with your order number and a short note about what went wrong. If the item arrived damaged or you received the wrong item, please attach a photo — it helps us fix the problem with our supplier so it doesn't happen to someone else.

Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few additional days to appear on your statement.

DAMAGED, INCORRECT OR MISSING ORDERS

If your order arrives damaged, is incorrect, or does not arrive at all, contact us and we will refund you in full or send a replacement — your choice. Photos are helpful but not required for missing orders.

CANCELLATIONS

Orders can be cancelled for a full refund any time before they ship. Orders usually ship within 1–3 business days, so please contact us as soon as possible.

QUESTIONS

Email us (helpwepet@gmail.com) and a real person will get back to you. We're a small business and we read every message.